Terms of service

OVERVIEW
Welcome to Veltor Pets! The terms "we", "us" and "our" refer to Veltor Pets. Veltor Pets operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Veltor Pets is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your province or territory of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services. However, colors or product appearance may differ from how they appear on your screen due to device settings and configuration. We do not warrant that the appearance or quality of any products purchased will meet your expectations or be the same as depicted in our store.

All product descriptions are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products we offer.

SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. Veltor Pets reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Veltor Pets confirms acceptance. We must receive and process your payment before your order is accepted.

Your purchases are subject to return or exchange solely in accordance with our Refund Policy at veltormedia.com/policies/refund-policy.

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise stated, posted prices do not include taxes or shipping charges. Applicable GST/HST will be calculated and added at checkout based on your province of delivery.

You agree to provide current, complete and accurate purchase and payment information for all purchases. You represent and warrant that the credit card information you provide is true, correct, and complete and that you are duly authorized to use such card for the purchase.

SECTION 5 - SHIPPING AND DELIVERY
We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers or events outside our control. Once we transfer products to the carrier, risk of loss passes to you. For full details on shipping rates and timelines, see our Shipping Policy at veltormedia.com/policies/shipping-policy.

SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including all trademarks, brands, text, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by Veltor Pets, its affiliates or licensors and are protected by Canadian and foreign copyright and other intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store, or transmit any material on the Services without our prior written consent. Veltor Pets's names, logos, product and service names, designs, and slogans are trademarks of Veltor Pets. You must not use such trademarks without our prior written permission.

SECTION 7 - OPTIONAL TOOLS
You may be provided with access to tools offered by third parties as part of the Services, which we neither monitor nor have any control over. We provide access to such tools "as is" without any warranties or endorsement. We shall have no liability arising from your use of optional third-party tools.

SECTION 8 - THIRD-PARTY LINKS
The Services may contain links to websites operated by third parties. We are not responsible for the content or accuracy of any third-party websites. If you leave the Services to access third-party sites, you do so at your own risk.

SECTION 9 - RELATIONSHIP WITH SHOPIFY
Veltor Pets is powered by Shopify, which enables us to provide the Services to you. Any sales and purchases you make are made directly with Veltor Pets. By using the Services, you acknowledge that Shopify is not responsible for any aspect of any sales between you and Veltor Pets, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Veltor Pets.

SECTION 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy. By using the Services, you acknowledge that you have read our Privacy Policy.

SECTION 11 - FEEDBACK
If you submit any ideas, suggestions, feedback, or reviews, you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such feedback in any medium for any purpose. You represent and warrant that you own or have all necessary rights to all feedback submitted.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
There may occasionally be information on the Services that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, or availability. We reserve the right to correct any errors or inaccuracies and to change or update information at any time without prior notice.

SECTION 13 - PROHIBITED USES
You may access and use the Services for lawful purposes only. You may not use the Services for any unlawful purpose, to violate any applicable laws or regulations, to infringe intellectual property rights, to transmit false or misleading information, or to engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Services.

SECTION 14 - AGENTS
This section applies if you use or enable any automated software or service (an "Agent") to access, use, or interact with the Services. No Agent may access the Services unless it identifies itself in all HTTP/HTTPS requests, does not conceal or obfuscate that interactions are from an Agent, responds truthfully to any question seeking to determine if interactions are from a human, and does not circumvent any measures intended to block or limit Agent access. We may limit, by technical means, whether and how any Agent accesses or interacts with the Services.

SECTION 15 - TERMINATION
We may terminate this agreement or your access to the Services at any time without notice, and you will remain liable for all amounts due up to the date of termination.

SECTION 16 - DISCLAIMER OF WARRANTIES
THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES, SO THE ABOVE MAY NOT APPLY TO YOU IN FULL.

SECTION 17 - LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PROVIDED BY LAW, VELTOR PETS, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING LOST PROFITS, LOST REVENUE, LOSS OF DATA, OR REPLACEMENT COSTS, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCTS PROCURED THROUGH THE SERVICES.

SECTION 18 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Veltor Pets, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities or claims, including reasonable legal fees, due to or arising out of your breach of these Terms, your violation of any law, or your access to and use of the Services.

SECTION 19 - SEVERABILITY
If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision shall be severed and shall not affect the validity and enforceability of any remaining provisions.

SECTION 20 - WAIVER; ENTIRE AGREEMENT
These Terms of Service and any policies posted by us constitute the entire agreement between you and Veltor Pets and govern your use of the Services, superseding any prior agreements. Our failure to exercise any right or provision shall not constitute a waiver of such right.

SECTION 21 - ASSIGNMENT
You may not transfer or assign this Agreement or any of your rights without our prior written consent. We may transfer or assign these Terms without consent or notice to you.

SECTION 22 - GOVERNING LAW
These Terms of Service shall be governed by and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein. You and Veltor Pets consent to the exclusive jurisdiction of the courts of Alberta for any disputes arising out of these Terms or your use of the Services.

SECTION 23 - CHANGES TO TERMS OF SERVICE
We reserve the right to update or replace any part of these Terms at any time by posting updates to our website. Your continued use of the Services following any changes constitutes acceptance of those changes.

SECTION 24 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to:

Veltor Pets
pavlo@veltormedia.com
2G-104 Upland Trail, Brooks, Alberta, T1R 1L6
+1 306 361 2798

These Terms do not limit any statutory rights you may have under applicable Canadian federal or provincial consumer protection legislation.